Kai Salon and Spa Champlin

Honestly I was gonna give 5 star, it’s a nice place most of the staff is lovely. My daughter’s hair looks good. They have a cute little boutique. My daughter has curls/ black hair, and one of the stylists thought it was okay to trash talk my daughter’s hair with my daughter right in the chair. The Asian looking stylist talked about how they should charge more because of her hair, like my daughter has chosen to have tight curls which was told to them before I booked the appointment. She’s only 12 and now feeling really bad about her hair, undid all the years of us all telling her that her hair is beautiful. Ava you did great but i suggest in the future don’t ask big mouth for help.

I recently visited Kai Salon for caramel highlights and a haircut, and unfortunately, the experience fell short of expectations — primarily due to clear overbooking and poor scheduling. The stylist, while kind, was clearly handling too many clients at once without any support. I spent a long time waiting while she finished another client’s hair, and when she returned to mine, there was not enough time left to properly complete the service. The toner was barely left on, resulting in highlights that are barely noticeable. The haircut I scheduled was completely skipped, and the appointment ended with a rushed, partial blow-dry and no styling — all due to the next client arriving and no other staff available to assist. This is not a reflection of the stylist’s skill or effort, but rather a management issue. When appointments are overbooked and understaffed, the quality of service inevitably suffers — and unfortunately, the customer is the one left paying the price, both literally and in terms of results. For over $200, I expected professional service, full attention to the scheduled services, and a finished look. I left with none of that. I hope the salon reevaluates how appointments are scheduled moving forward. For a salon that carries the Aveda name, a higher standard of service should be maintained.

Nice atmosphere and salon. I asked a coworker with really gorgeous hair, who did her hair and was referred to Jewels here. I haven't been to a salon in a decade and have been doing my own hair. Jewels was very sweet, listened to what I needed, and did a knockout job for my upcoming birthday. Much gratitude. Thanks, Jewels!

My first experience was awesome! She listened, understood my hair type and the hair transition I am going through. She did an excellent job styling it (despite the transition) she charged 70. Unfortunately, the lady that cut my hair that day, is not working anymore at Kai. Today another lady cut and styled my curly hair. The hair cut was ok, but please take a look at the style 🫣definitely she doesn’t know how to style a curly hair. And she charged 80. 🤷‍♀️

Claudia did an amazing job on my hair. She was able to give me everything I wanted. My color and cut is awesome.