Big City Brows and Beauty Spa

I had a lash lift and teeth whitening with Kareh and am so happy! The results are amazing. Fair prices and she is so gentle! I never get chemicals in my eyes....she is a pro! I'll be back!

I have been a customer of this business for several years, but unfortunately things have gone downhill recently. I came in for a service with Vanessa and one of the steps (brow tinting) was skipped. I messaged the business to come back and have this corrected, and did not get a response for weeks. When I finally heard back from Karah (who I have gone to one time and found her work to be incredibly sloppy) I had to argue for a refund after being accused of not paying for the service at all (I had). It has been four days now since I was promised a refund and I have again not been able to get any response from the business. I believe that there is some personal turmoil between the owners and unfortunately this is affecting both service quality and professionalism. There were a number of missed opportunities to make this right and retain a customer and I will not return here again. EDIT: It has been over a week, I have reached out again and have been offered no response nor refund. Whatever is going on between Konstantin and Vanessa is negatively affecting service quality and professionalism and Karah is in no place to pick up the slack. Until they can work out their issues I would not recommend this business to anyone.

Konstantin is amazing! On my first visit he took the time to consult with me to understand what I was looking for with my eyebrows. He taught me SO much about proper eyebrow design and care and gave me great advice on how to grow out my eyebrows. He really takes the time to understand every client and makes sure they have a great experience. Most definitely would recommend! Updating my review-I have tried their hydra calm drops and velvet healing lotion skincare products and have seen some great improvements on my acne!

I wanted to try something new and treated myself to a brow tint, lash lift, lash tint. After some research, this spa came highly recommended. Vanessa did not disappoint! She was kind, gentle and did a phenomenal job. I'm so happy with my first experience. Everything looks so natural. Thank you so much ❤️

You can tell that Vanessa has found her craft, and her calling in life. Not only does she cater to every single detail, she has an incredible line of products that made me go home and put all of my store brand products to the side. Most places book you for an hour/ 90 mins and give you your service, you pay, and you leave. Vanessa's studio feels like home. She gives advice on your skin and throws in things that you may not even know you need. Her products are so good that I called her 3 days after the service to see if I could come back in before my next treatment to buy some. I started with the face wash, spray toner, and velvet healing moisturizer. I have always had complicated / combination skin, and have always worn foundation to work and other events. A few days after the treatment, was the first time in over 10 years I went to work with glowing skin and no foundation. There are so many wonderful things that came out of my experience at Big City Brows and Spa, but this one was truly shocking. The ambiance when you walk into Vanessa's spa studio is elegant, classy, and comfortable. She designed and decorated the entire place, and it feels like you have stepped into a princess palace. Vanessa greets you warmly, sets you up on a warm bed with really soft blankets, and goes above and beyond on whichever service you book. In addition to my facial, Vanessa gave me an incredible massage, tinted (and waxed) my eyebrows, and even spent the time educating me on my new surroundings in SLC. She is very personable, professional, and her facial (and massage) is the best I have ever received in all my years of experience with different estheticians from NYC. I thought that it may take me a few tries to find the right one, but I have no interest in going to anyone other than Vanessa from here on out. We had a little extra time at the end so she did a lash lift which I had never done, and it came out so good! I stopped wearing mascara after that too, and 3 weeks later, they are still looking awesome. I did a tremendous amount of research to find Vanessa, and I am so glad that I did. I relocated from NYC a month ago and noticed that my skin was really dry and looking rough. I went to Vanessa for what I thought was going to be a regular facial, and I left her studio feeling like royalty. Pampered and catered to for hours, I felt the most refreshed and relaxed I have ever felt after a facial treatment, which is not at all what I expected from what I thought was going to be a simple facial service. It was as if I had spent a day at the Spa with my own personal skincare guru. When they say you get what you pay for, I find Vanessa's services to go above and beyond what you pay for, and the customer service and experience of her personalized treatment is priceless. Thank you Vanessa for being so unique, and treating your clients like loved ones. To be able to run a business without making it feel that way to your clients is a really rare find, and Vanessa is a true gem to the community she serves.