Woodhouse Spa - Rosedale Center

Absolutely outstanding customer service—thank you, Caitlyn! I originally left a less-than-perfect review after some issues during my massage. However, management reached out immediately, and Caitlyn, the VP of Operations, went above and beyond to make things right. She listened, responded quickly, and genuinely cared about my experience. Her dedication to resolving my concerns was impressive, and thanks to her, I’m excited to return to Woodhouse! As for the spa itself, there’s so much to love. The atmosphere is beautiful and relaxing, with a cozy lounge featuring tea, water, snacks, blankets, and a fireplace. The facilities are spotless and modern, with stunning décor and soaring ceilings. Every staff member I encountered was warm, polite, and eager to make my visit special. After my massage, I was checked on in the lounge and offered a soothing lavender neck wrap—such a thoughtful touch. And the little surprise of a Lindor truffle in the locker was the cherry on top. Book your appointment with confidence! I’m already looking forward to my next visit.

HORRIBLE EXPERIENCE. My fiancé and I came here a few weeks ago for a couples massage. When we walked in, the place was absolutely beautiful however it stops there. We did arrive FIVE minutes late because of the weather. We were then taken back to the locker rooms and I was told my robe and sandals were waiting for me in my locker. I noticed my locker was empty so I had to get dressed and go find someone. I later found out my fiancé had to ask as well. We were told a text was sent out for our sizes in which we never received that text. As a professional business I am not sure why they wouldn’t call me or try to text again or even ask when I arrived. When we got into our massage it was extremely loud and almost impossible to relax by how hard the pressure was and the consistency of the massage. The pressure was so hard, I had several bruises on my back when I left. (I even verbally asked for light pressure) We also paid for a 50 minute massage and received a 30 minute one. (Granted we were late, but only by 5 minutes so I am not sure where the other 20 minutes went. We have had many massages and we wanted to love this place but after expressing my concerns kindly, they deleted my last review and never got back to me even after replying to me and stating someone will be reaching out to me. I’ve looked more into woodhouse and many people have had great experiences, but we did not and the way the facility has handled this, I will not be recommending woodhouse to anyone. I would highly recommend to go somewhere more welcoming and comforting because this is not the place.

I’ve been to the Roseville Woodhouse for a couple of services over the last several months and can confidently give five stars. I was recently able to get an appt with Gina for a massage after experiencing a couple days of neck/shoulder and back ache and stiffness. Let me tell you she was absolutely phenomenal! Truly!! I told her what I was experiencing and she quickly made a strategic plan for me to have an amazing treatment. I walked out feeling so much less tense and able to move more freely. Thank you Gina!! I’ve also had pedicures from Hong and she is genuinely so skilled and a delightful person. I’m always very happy with how it turns out and she’s a calm and caring presence during the service. Thank you Hong!! You are amazing! The staff at this location are consistently kind and accommodating. All around great spa environment and great vibes. It’s really nice to have a place like this I can count on for spa services!

I had a really lovely Swedish massage with Colleen today! This was my first time at Woodhouse Spa and the whole experience was top tier. I enjoyed time before and after in the quiet room with a cup of tea. My massage was so relaxing. I would highly recommend booking with Colleen, and already look forward to my next visit.

Had an all around excellent experience for a pedicure at Woodhouse. I booked about a month in advance for the Luxury Foot Retreat. Online was a little confusing, so I called and things were sorted immediately. The space is great! Very clean and relaxing. The staff is incredibly helpful. They escort you around and are very accommodating. You arrive 30 minutes before your appointment, change into a robe and slippers, and sit in the quiet room. Tea, water and cookies were provided. The pedicures we had were great and very relaxing! I had Kassidy and she was wonderful. I’d definitely return in the future.