A2 NAILS SPA

I am appalled at the service I received this morning at A2 nail spa. I have never in my life asked for a refund for a set of nails, but these are just awful. I asked if she was able to do flowers and she said she was. While she was doing them I asked her to redo a few of them and she wiped them off and did them just as poorly. I would have had her take them all the way off but I had to leave for work. I asked for a refund after looking at them outside in natural light and she said she wasn’t allowed to give refunds and I would have to talk to a manager but when I asked when they would be in she said it varied and I just had to leave a message with her and she would have them call me back. There is chunky acrylic underneath half of my nails, many of my cuticles are flooded, and there is separation between my nail and the added tip on my pinkie finger. When I asked for a refund she berated me in front of other customers and said that the shape of my nails was the problem and that I shouldn’t get flowers on my nails “if you don’t like them”. I bet flowers on my nails all the time and have never had them turn out this poorly. I fully understand that hand painted nails won’t be perfect, but this is on a whole other level. I paid $89 for these nails that I will have to have removed and redone. Bottom line is the nails are bad but the customer service is the real reason for the low review.

I had an incredible experience at A2 Nail Spa! The staff was friendly, attentive, and really took the time to listen to what I wanted. My pedicure was amazing — they were good, detailed, and made sure everything was perfect. My feet have never felt this good! The atmosphere was clean, relaxing, and welcoming. I left feeling refreshed. Highly recommend A2 Nail Spa for anyone looking for top-notch service and results!

The application was good but once my nail tech used the drill i had 5 cuts total, they didn’t really care about the polish job. I asked for french tips and both of my hands look completely different. I even tried complimenting her application and got ignored, she was very aggressive and got mad when i accidentally bumped my nails on the plastic. I requested my boyfriend initial on my ring finger and her reply was “we’ll see”. I’ve never hated a nail salon more and i will never be going back. I would like to say Paul is amazing and did my sister’s nails which turned out beautiful, he was so polite and very fun to be around.

Really bad service, I had requested hard gel on the phone when I made the appointment but when I got to the salon, they started using acrylic and kept telling me that it was gel. I mentioned that the product she was using on my nails does not look like gel, and that in my home salon this is called acrylic. I knew it was off because it felt super soft- which is why my nail broke the next day. I mentioned to the nail tech that one finger was feeling loose, and she told me to try to break it and she’d fix it. I really didn’t understand that. She then told me that she would charge me an extra $5 for each color I use, an extra $5 for the polkadots and an extra $5 for the “M”. At that point I just settled but I will never be back.

I was there when the ladies below me posted their review. There was one woman doing acrylic. She was doing her best to be efficient and help all customers. Angelnae either did not pick her color in advanced to match what she wanted or changed her mind because the nail tech offered to try something to better match her color. Then Angelnae changed her color entirely after going back and forth. The nail tech told her the length she chose was medium for their salon. The girls had a comment for everything. For a girl who claimed to have been to countless nail salons she sure did not plan ahead and book with someone she was familiar with or someone who would have time for a group of three. My nails are exactly what I had asked for and everyone was kind.