The Spa Lounge

I loved my experience here. I came for a couples massage and left feeling extremely relaxed and happy. Our masseuses were very comforting and made the space feel safe, asking important questions about boundaries and what we felt good with. When I asked for pressure to be adjusted they seamlessly adapted to my preference. And the room before going in also set an amazing tone beforehand. I will note that our actual massage did not begin until around 11:10 (we arrived at 10:45 and robed at 11) and ended at 11:50 but I understand needing to set up before each client

We had pedicures, The two ladies that actually did the pedicures were wonderful!! They were personable allowed myself if I guess to chat, but we’re still checking in and offering amenities. We had a couple of good laughs with them. Great experience with the techs and they did a great job. The front desk is a whole other story. They were not very pleasant or welcoming and were pretty curt upon checkout.

One of the best pedicures I've gotten in a while! Mary did my pedicure and was so gentle and patient. She suggested the best recommendations and checked so see how I liked my gel polish before it was cured! The massage chairs are amazing. Relaxing atmosphere with complimentary water. Will be back again!

I’d like to start by saying the space is truly beautiful — clean, organized, and with a pleasant atmosphere. The technician who did my nails was extremely kind and attentive, which I really appreciated. However, unfortunately, my experience had some issues that caused confusion and discomfort. When I arrived, I asked for Wi-Fi access so I could use Google Translate, since I don’t speak English fluently. The receptionist did not provide it, and because my mobile carrier has poor signal in that area, I couldn’t access the internet. Thankfully, the technician was understanding and later gave me access to the Wi-Fi. As for the service, I was told at the front desk that the price would be $48, and I agreed to that amount. I was not informed of any additional charges for gel removal, and at no point did I see the total cost before paying. My English is limited, but I always make sure to ask everything in advance to avoid misunderstandings. In the end, I was charged $68, plus a $20 tip, even though I had only intended to leave a 20% tip. I received a call from the manager, but since I don’t speak English, I replied by text and was treated very respectfully. The team reviewed and adjusted the charge, and I truly appreciate their professionalism and willingness to make things right. I want to make it clear that my intention was never to harm the business, but simply to ensure that what was agreed upon was honored. Now that the refund has been processed and I received great customer service through messages, I’m updating my review with clarity and fairness. I believe my experience could have been better with clearer communication at the front desk and transparency about the final amount before payment. Even so, I do recommend the location — just with the suggestion to confirm all details in advance, especially if, like me, you have language limitations.

Love The Spa Lounge in Draper. I see Kristina and I leave so relaxed and refreshed every time! She takes great care in listening to what is bothering me that day and is sure to work extra on those areas of my body. The staff and environment are so pleasant ans well, and the facilities are organized and clean.