Pooler Day Spa

⭐ 1 Star - Dangerous Negligence & Lack of Care My Background: I'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE—that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault—a pre-existing condition—despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals—safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even previously patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. Please be cautious.

The service was very nice, I was a walk in and they got me in a reasonable amount of time. The location is very clean too. I got a eyelash lift and tint for $100 and this is how mine looks. Ive had multiple coworkers point out my right eye has half the eye lashes sticking straight up and this will last for 4-6 weeks. Also during the process it burned a lot so not sure if the technique was done correctly. Would not recommend that service in particular. ***the owner has reached out to me and has offered the service to be done at no expense to me so will post new photos next month when it's done again!***

I went to the new esthetician Kate for a brow lift and tint and she took her time and fixed their unevenness. She did a wonderful job and now I don't need to worry about applying makeup to them they look ready to go. The whole process was so relaxing it was enjoyable as a facial because she put these under eye pad on me as we started.

I was so nervous for my appt. but Grace was amazing!! She is so sweet and keeps the conversation going so you are distracted from the pain🤣 I will recommend everyone to her for waxing, I think that was the best 1st waxing experience I could’ve asked for! 🫶

Loved my first experience getting my lash and brows tinted. Kaitlyn C. has gentle sweet hands and she made me feel super comfortable and safe while also educating me as well. I’m obsessed with this simple yet enhancing natural look.