Scottsdale Nail Lounge

Scottsdale Nail Lounge always does a great manicure. I recently switched to hard gel and love it!

I had an appointment scheduled today for 11am. I called ahead letting the owner know I could be at max 10 minutes late. The owner told me to be there no later than 10 minutes after and that she would talk to my nail tech. I arrived at 11:03 and was told by the owner that my nail tech, Mea, would be done really soon. Twice, Mea came up to me and apologized for the wait and asked me what the plan for the nails was. I didn’t mind waiting or having my appointment pushed back, but waiting 45 minutes after I arrived before being seated when I called ahead and was strictly told to be there no later than 10 minutes, and when saying something to the owner she blamed it on my nail tech, is not okay. If she would have actually spoken to Mea, then I would’ve been made aware to not come in yet. I’m not sure if she’s aware of what an owner and manager is supposed to be responsible for, but that is very childish to me to blame one of your employees when a customer expresses a frustration. You, as the owner and one in charge, should try to make the situation right and not argue or yell in the store in front of or AT customers and cause a scene. That is ridiculous to conduct a business that cares more about the money than the satisfaction of their clients. She didn’t want the “blame” on her, as if it was that serious. You are an owner, act like it. When a customer is upset you apologize or give some form of amends, you don’t start pointing fingers like a child at which one of your employees you feel like “messed up” and start picking on them. Multiple times Mea had asked the owner to stop it and finish her client and that everything was fine, but the owner insisted on raising her voice and arguing. Everyone starred at us and I had to even step in and say that it was about the phone call I had made before hand and the lack of communication on her part, but she could take no responsibility or be wrong in anyway. To the owner, if you read this, it’s okay to be wrong and even if you aren’t directly at fault, being the owner you take responsibility for the people you hire, even though Mea did nothing wrong. Mea is an amazing nail tech, I’ve never been happier with her work, it’s beautiful. She’s so kind and a great conversationalist while sitting there getting your nails done. To see her be yelled at in front of her coworkers and other customers was very upsetting and made the vibe for the next hour uncomfortable. I feel sorry that those employees have to put up with that owner. I will be going back, but to support Mea, not the business.

This salon always provides consistent quality. The staff takes their time and never rushes. My pedicure was perfect, and the polish stayed flawless for weeks.

First time going here and I had a regular pedicure, and a manicure with dip polish. The staff were friendly and not too chatty, it was nice to just sit and relax without having to carry on a conversation too much. They did a great job, and helped me pick my nail colors, as I am not very good at that! Dip can be difficult sometimes and some places I’ve been leave it too thick or don’t smooth it out, this place did all the right things to get it nice and smooth and a good thickness to be strong but not in the way. Very happy with my experience and will be back again!

Had a fantastic experience today getting a manicure and pedicure from Karen and Bless. They were both so kind and took the extra time to explain some things about gel polish vs hard gel that I really appreciated. Between Karen’s explanation and Bless’ also giving her advice I was happy to go with hard gel as it fits me better. I couldn’t not be happier with my experience here. Will definitely be making my appointments for fills in the future!