Metropolitan Salon & Spa

I am 56 years old and it's been over 20 years since I step into a salon. I do not trust anyone with my hair specially coloring or cutting it. The first time Ella colored my hair I new we were not going to get the right look do to having dark hair however it was beautiful. 8 months later I go back in to get closer to what I'm looking for and omg I love it. From this day forward Ella will be the only one I trust. She listens to everything I say and when I'm not sure what to do she works her magic. I even let her cut it lol awesome job. At 56 with gray dark brown and silver hair looking old a ragged she made my hair look young and gorgeous again. Ella thank you for making me feel pretty again your the best. I will add a before and after picture tomorrow and wow what a difference Forever customer TammyJean

I’m in no way trying to be disrespectful, but I had a very disappointing experience with the makeup service at this salon. I came to the salon to get my makeup done for my engagement photos and what I received was nothing like what I asked for, even after showing clear reference photos and explaining the look I wanted including photos of myself wearing similar makeup. The makeup was poorly blended, far too heavy in certain areas, and overall just looked ridiculous. I didn’t speak up at the time because I was in a rush and had somewhere to be (which I know is on me), but honestly, I didn’t feel like it could’ve been fixed. If the artist wasn’t confident in executing the look I wanted, I would’ve much preferred they told me upfront rather than moving forward with something that clearly didn’t meet my expectations and pay for a service that had to be immediately taken off— especially at a luxury price point. The salon itself is clean and the staff were polite, which I do appreciate. But the quality of the makeup service and price left me extremely dissatisfied. I had to redo everything myself once I got home. Based on this experience, I wouldn’t return for makeup and can’t recommend it to others. Even in photos, the makeup doesn’t look nearly as bad as it did in person, which made it even more frustrating.

Holy cow! I had a very complicated vision of what I wanted, and Holly nailed it. First pic is before, others are the after. My hair is shiny, vibrant, and full of personality!

I’d like to share my experience with this place. Unfortunately mine wasn’t as pleasant as most that have gone here. I did some extensive searching for a hairdresser that specialized in blonding. I came up with a girl that worked there. She suggested I do a hair treatment first then bleach my roots (retouch) and black (retouch). I showed her a pic of what I wanted my hair to look like and she said she could do that. Skip ahead to after application, the black bled all over the blonde that gave it a muddy grey look. She also placed a shadow root on it . Not sure why which made it look way worse. During my time at the salon she was talking about personal situations that’s were going on at the salon. Definitely not a happy employee. She told me to come in the next day to have it fixed. I showed up the next day and she suggested a bleach bath. I’ve had that before and it’s done a lot of damage to my hair. I said absolutely not. At this point adding more lightener would create breakage. Nothing really could be done other than to dye it all dark. I was pretty upset but tried to accept it. She placed a few colored hair extensions in my hair ( that I had to pay for) to break up the solid black. When I would try and put my hair up in a ponytail the extensions were a lot longer than my hair because they were never trimmed. Forward to 2 days later I showered and the extensions fell out. I requested a refund and received partial. I spent almost $400 on black hair because blonde hair was no longer an option and a hair treatment. I was still understanding at this point and tried to work with the salon to come up with a solution. I learned the girl that worked on my hair was no longer working there. They recommended I see another lady at there salon. I came back in (3 trips at this point) and she recolored the extensions. I had to come back in after they were colored (4 trips) to have them placed on correctly . Fast forward a couple days later my hair was lightening up in spots and I didn’t understand what was going on. The original hairdresser used a gloss so it was coming out. I called the salon back and had to come back in (5 trips) they did another treatment and used Demi color, free of charge. And guess what…it’s coming back out to how it was looking before. Not good at all. I talked with an owner once before the last visit regarding the situation whom seemed appreciative that I was allowing them to make it right. I was still very understanding at this point. Then the color started coming out again. The problem here is that it’s not right. I have had more extensive damage done to my hair, a Demi color that’s fading in spots and an unhappy customer that now has to wait years to let it grow out. I did have the salon refund part of my money, they did try to make it right for me, but the bottom line is once chemicals damage hair you can’t undo that. Treatments can help but it’s not a magic fix all. I have to have a hair color that’s fading out again and im left to figure out what to do with it. I’m not bashing the salon or the ladies that work there by any means. I’m simply explaining my experience there and what the outcome was. I have added pics of what my hair looked like before just needing a touch up with the blonde and black, with the hair extensions that fell out and the color that’s coming out from the demi color. My suggestion to the owners of the company is to get more involved with situations like this. Show that you care. Speak to people more that just one time, only to let me know that the lady fixing my hair was not gonna be in and I needed to reschedule, and also really didn’t know about my situation a whole lot, to make sure everything is going ok during the “fixing”. And maybe even a full refund and follow up phone call.

Amy did an amazing haircut while Ella did vivid color. So happy with my hair color and my hair haircut thank you ladies you did a great job