Indigo Nail Lounge EC

I'm beyond mad. No posted prices I got a pedicure with a design and my daughter got tips , which were crooked and nicked and bleeding, a design and it cost us 165.00. I asked why so expensive and she said extra for gel....if you are only offering gel why charge extra. It's expensive enough let alone charging for that. Plus 25.00 tip. With a design. I've never paid 70 for nail tips and a design. She should have told prices as we added things we wanted instead of it being a shock!

I’m currently debating if I call and attempt to get a refund, I paid $92 for a soak off and solid color dip powder. The most I have EVER paid for nails and I am beyond disappointed in the quality. Around the edges there are many chips, I have only had these nails for 4 days and they were there when I was leaving the salon. On top of that the top coat is horrible, it already is gone in some places and there are many scratches not pictured. My cuticles were also cut and caused me bleeding, also not pictured, which is now causing my skin to be peeling.

I've been coming to Indigo off and on (more regularly now) for 8 months now, I know this because I had to delete my old 5 star review to post this new review. Madison and Bee are fantastic, they always do fabulous work, and I've been happy every time I come in. BUT this week I saw Ka, and to say I'm disappointed is an understatement. She left me lopsided and cut. For a background, I have to go in weekly to biweekly to have my nails filled and repaired as I do a lot with my hands because I have two kids under 5, so I'm used to a nail popping off between fills. So this week one broke while playing with my kids and husband outside, I moved my nail fill and repair to Tuesday night instead of Saturday when I've been coming in. Bee and Madison were both fully booked when I was able to come in, so I had to book with Ka. I listened to Ka speak with the tech next to her for most of my appointment, which is FINE that's not even a worry we all have to gossip with our work friends. But what matters to me is how she kept cutting into my fingers with the machines tips when she was filing the nails, she also left my right have longer than my left, which just looks silly. I'm just upset and disappointed at this point because I love coming into Indigo, I recommend them to everyone I talk to, and I love my usual techs and their work.

I’ve been to this salon 3 times. I’ve had 3 different techs. The first 2 visits were good. Professional staff, dip manicure and dip manicure/pedicure were well done. This last time I got a dip manicure. Initially it started out ok. Dip removal was done a little quicker than I’m used to (very little soaking time, LOTS of sanding to get it off…) but regardless my nails were ready for a fresh coat. My nails were trimmed and shaped nicely. The problem was that the tech was way too aggressive with the cuticle care. I think it’s become more common now to ‘sand down’ cuticles instead of soaking and carefully sanding/trimming. Because of this, one of my cuticles was cut and bled and there is general redness around it as well as all of my other cuticles. In addition, the powder was poorly ‘dipped’ and my nails have uneven ridges on them. Most of them don’t feel smooth and glossy the way they should having just been done. When asked if I liked my nails, I said they were ok only because I didn’t want nearby customers to hear. Obviously, posting this will alert even more customers but it’s fair that people are aware of my experience. Of note, the customer sitting to my right left the salon with the most beautiful looking red nails! I’m jealous.

I went in to get a new set of acrylics and the tech told me I’d be okay leaving my natural nails and just taking off the acrylic. She proceeded to take off all the acrylic nail and leave me with my natural nails (no acrylic on at all). When I went to check out, they told me it was a whole new set of acrylics even though the only thing on it was gel. They proceeded to charge me $80 and when I questioned how much it was, they told me acrylic was still on even though all you can see is my natural nails.