The Old Roman Bath House

Absolutely love it here! Me and my boyfriend have gone twice. Staff is always friendly and the baths are clean. Always a wonderful experience!

The roman bath is very relaxing. My skin and hair felt amazing after. The staff was helpful and friendly while we were there. But...good luck getting an appointment. My husband and I called and left voice messages about 8 times over 2 weeks before they finally called us back 2 days before our planned visit. We wanted massages in addition to a bath but there is a seperate number you have to call? and the people at that number never returned our calls at all. I honestly don't know how this place stays in business.

I’ve been visiting this bathhouse on and off for several months, usually on Sundays and Thursdays. Overall, I’d describe the experience as hit or miss — sometimes relaxing, sometimes frustrating. The facilities themselves could use attention. The pumps and bath temperatures are inconsistent, and the bathroom situation has been problematic for quite a while. For months now, there’s been only one working restroom due to a design flaw connecting the boiler room and women’s bathroom. At one point earlier this year, a temporary fix involved a pipe running through the only wheelchair-accessible bathroom, which really limited access for everyone. It’s not uncommon to see a line for the unisex restroom. The staff are generally friendly, but it seems like there’s a high turnover rate — I’ve met many different employees across my visits. On weekends they’re often busy and less able to chat, especially when appointments run behind. Thursdays tend to be calmer, but sometimes only one person is on duty doing everything: check-ins, cleaning, phone calls, and more. It’s clear they’re doing their best under challenging circumstances, but having such limited staffing definitely impacts cleanliness, communication, and timeliness. Another issue is maintenance and communication. I was told there’s only one maintenance worker for both bathhouses, which may explain why certain problems linger. Booking can also be confusing — there’s no online system, and the website’s contact info is unclear. Reaching the right number can take several tries. Despite all this, I still visit occasionally because when everything is working, it’s a pleasant and affordable experience. I’d just recommend planning ahead, being patient, and maybe visiting on a weekday when it’s quieter.

Haven't been yet but just booked everything and I can't speak highly enough of the customer service I received. Rose was very thoughtful and informative in helping me book a day trip to Berkeley Springs. She went above and beyond, even recommending camping and dining options. Very much looking forward to my visit.

Wow!! Such an amazing experience! My husband and I had a short trip to explore around Berkeley springs for his birthday. We had heard of the Roman bath house but had no concrete plans of going until an employee of a nearby shop highly suggested it. Man what a wonderful experience!! Nathan at the front desk was nothing short of fantastic. He explained everything to us and got us right in! The bath itself is in a private room so clothing is optional. The water is from the spring and they heat it up. Ours was 105 degrees and felt amazing. There was a window we could crack (from the top so no one could see us). You could go in for a half hour or full hour but they said they recommend half hour for 1st timers and I’m glad they pointed us in that direction. There is a water station inside your room so you’re able to stay hydrated. This was a very unwinding and relaxing experience! Plus right outside is a cute little park and area to dip your feet and legs into the outdoor spring.