LV Nails

Update: I’ve been a loyal customer of this salon for a long time and even left a glowing review just a few weeks ago. Unfortunately, I’m updating it after a really disappointing and hurtful experience on Saturday. I came in for a polish change on my toes. A few weeks ago, I had a gel pedicure done here, but within two days the polish peeled off two toenails. I didn’t come in right away—my mistake—but I returned Saturday and asked for regular polish instead. The tech who helped me (Ken) didn’t speak English, so communication was hard. I had a cracked toenail that he wasn’t going to fix until I pointed it out and asked him to either glue it or cut it down. He did a minimal trim and glued the nail. He also didn’t believe there was gel on my toes until he tried to remove it and realized I was right. He then used a bottle of polish that was clearly too thick-it went on clumpy and uneven, and he applied three coats, which made it look even worse. When I said I wasn’t happy with how it looked, he didn't offer to fix it. Instead, I was met with excuses from the other techs: **“It’s because it was just a polish change and not a full pedicure.” **“You’ve had gel on too long.” **“Your cuticles are too long, and we don’t trim them during a polish change.” None of those are valid reasons. The polish was thick, old, and applied poorly. Period. I was charged $15 for the polish change, $5 for removing the gel (from 8 toes), and $5 to trim my nails—which weren’t filed straight. I had to refile them at home. When I tried to explain this at checkout, the manager cut me off mid-sentence and said loudly, “OK, OK Cathy, bye, bye, see you next time,” in front of other customers and staff and then walked away. It was dismissive, unprofessional, and honestly, embarrassing. I wasn’t asking for a refund—just a sincere apology and someone to care about what happened. Instead, I was made to feel like my concerns didn’t matter at all. After years of loyalty and relationships I truly valued, I’m not sure I’ll be back. PREVIOUS REVIEW: Cynthia is a true artist when it comes to acrylic nails—her designs are next-level! Whether I want something bold, elegant, or fun, she nails it (literally) every time. The shape, detail, and creativity are unmatched. Mei gives amazing gel pedicures—super clean, relaxing, and long-lasting. I always leave feeling pampered and polished. Highly recommend both of these talented ladies!

I just want to preference this by saying I have been to this place multiple times in the past 2/3 years and never had an issue until this last time… and unfortunately I will not be going back again. I got a full set for a bachelorette trip and a fill no issues! The set was pretty and they did a great job. But when I got them removed to get builder gel instead, the guy ripped my nails off-instead of soaking them and I did say that it hurt (which is really hard for me to do sometimes) and he continued to do it! And I know they are trying to be quick so they can make the most money, I understand that! I’m just saying, don’t ever go to them for removal of acrylics, take them off yourself! By him ripping them off 1) it hurt so extremely bad and 2) The middle of my nail got ripped off completely, which led to it falling off about a week or so later.. and I cried because it’s so ugly and I feel so insecure about it. But they did a great job on the other 9 nails. I’m just warning you!!! And unfortunately I won’t be going back.. I wish there would have been a slight discount when I paid as well, considering my nail got ripped off. But it is what it is! I included pictures of my nails before and when it got ripped off and my nail now.

HIGHLY RECOMMEND!! I can't praise this salon enough! The owner Alisa is amazing and super sweet on top of doing top notch work! I've been getting my nails done for over two decades and gone to countless nail shops but ever since going to LV Nails for the first time, I will NOT go anywhere else, hands down! Having my nails done is more for function, not fashion bc my job would tear my nails down to nothing so when they lasted almost 5 weeks, still looking good and holding up strong, I couldn't believe it! This place has a really great and talented staff, super fair prices, a welcoming atmosphere and simply beautiful to boot with their renovation upgrade. I live in Portsmouth and drive all the way here happily, knowing I'll get the best service and quality work done every time! If you need any nail beauty service, do yourself a favor and go here! You won't regret it! 💜

Sunny is hands down the best nail artist in the 757! Always excellent work and now that they've remodeled, it is a whole new experience of luxury!

Daven is amazing he never disappoints me. He does amazing work. My nails at super long and real he gets them right all the time. I would advise to definitely book with him.