LEGACY NAILS & SPA

After reading so many positive reviews, I chose Legacy Nail & Spa as my new local nail salon after just moving into the neighborhood from Highland Village. It was everything wonderful I was looking for and more! I chose the cucumber pedicure with gel polish. It was by far THE BEST pedicure I have ever had in my life! It included paraffin wax, hot stones and a 25 minute leg massage!! It was so relaxing and well done. My nail tech was pleasant and aimed to please. The owner was very kind and customer focused. The whole experience was very welcoming. I’m so glad I gave them a try today. I will definitely go back and so will my husband for his pedicures in the future. I highly recommend Legacy Nail & Spa.

Every time I come to this salon they never disappoint. Customer service is amazing, being welcomed at the door with a smile really makes the experience better. Me and my friend was given Chi and Michelle, they were super sweet and took their time to understand what we both wanted. We left satisfied and happy. Thank you Legacy Nails & Spa for always giving us nothing but the best!

Always love getting my nails done here. Tracy is my fave and she always does bomb work. She pays very close attention to detail. She always does great nail art. I highly recommend coming here. They are so kind and will always meet your needs!

I have been a loyal customer of this salon for over 7 years, but my recent visit was by far the worst experience I’ve ever had, and unfortunately, I will not be returning. I went in for my birthday to get a pedicure and builder gel nails, specifically requesting two gel polish colors ( Princess Jasmine Mint Green) for my toes. Upon arrival, I was told both colors were out of stock. I agreed to clear polish instead. However, the nail technician immediately began applying the builder gel incorrectly—without using a curing light, which caused the gel to clump and smudge repeatedly. When I expressed my dissatisfaction, I was assured it was not the final result and that it would be fixed, but the poor technique continued. To make matters worse, the new management staff approached me with a rude attitude and dismissed my concerns, saying they were doing their best. They couldn’t even provide the simple color “Candy Apple Red,” another shade I requested as a backup. When I insisted on just clear polish, the manager started yelling at me in front of the entire salon, accusing me of being difficult and even physically patting me on my leg and arm inappropriately, which made me extremely uncomfortable. I clearly asked the technician not to file or shape my natural nails because I planned to visit another salon for completion. Despite this, she filed down my pinky nail without permission, damaging it and ignoring my requests. Throughout the entire visit, I was treated disrespectfully and condescendingly by management. They repeatedly told me I was “difficult,” questioned my requests, and even suggested I was confused about what I wanted. At one point, the manager yelled at me in front of other customers and staff, which was embarrassing and humiliating. Additionally, communication was poor. The limited English proficiency of some staff made it difficult to resolve simple issues, which only added to the frustration. The quality of service has clearly declined, and the new management’s attitude is unprofessional and unacceptable. I paid $47 for a pedicure I did not receive properly and feel I was treated worse than a paying customer should be. This was supposed to be a relaxing birthday treat, but instead, it was stressful and disappointing. I sincerely hope this review helps others avoid the frustration I experienced. The former management and staff were wonderful and accommodating, but this recent visit was a complete disaster. I will be taking my business elsewhere. Do not waste your time or money here until they improve their customer service and professional standards.

I absolutely love Legacy Nails!! After going every two weeks for the past 6 months, I have always been very pleased with the quality of service. The owner takes the time to learn everyone’s name, and the Tracey and Delta do the best nail art. Love love love this place!