Urbane Nails & Spa

my nails are so cute!! the staff was really friendly and offered beverages. the lady doing my nails took her time and my nails came out exactly how i wanted!! definitely will be coming back! lovely service. $80 in total.

Terrible customer service. Terrible service all around. They promise you a buy one get one 50% off second service. But they won’t let you pick what service you want. I picked a $35 pedicure for me and my 3 daughters. I asked for gel with French tip, which I knew was an additional $15 for gel and an additional $15 for the French tips. But my tech, Neil, picked the $45 service for me and my kids, forgot to put the warm beanie thing around one of my kids necks, but yet charged me for that service…then talked me out of the French tip and said he had something better, and called it “chrome tips”. Didn’t tell me that service was an additional $15, on top of the $15. Costing me more money than I planned to spend. Then my 3 kids also got a mani/pedi and they rushed through it all, while one was doing their pedicures, another was doing their nails at the same time…and forgot to put the clear coat on the brides fingernails, causing lint and anything she touched to stick to her unfinished nails…and yet somehow at the end it cost me $396. Charged me an additional $2 x4 (twice) for which I thought were complimentary drinks, didn’t tell us that the wine and pop was going to be an additional fee also. None of us even got massages on our feet or legs, and they left wax all over our legs. Just extremely sloppy and rushed. My tech wouldn’t let me relax…he instead told jokes the entire time and ruined my relaxation period. I asked the lady that rang us up how did everything come to almost $400? She couldn’t and wouldn’t explain it to me. She instead screamed at me stating she wasn’t cheating me, in front of everyone. I never said she cheated me, all I asked was for an explanation. I never once raised my voice nor did I get ugly with her. But she was very ugly towards me for no reason. They took in other customers before us and made my daughter wait an additional 30 minutes for a tech to start on her full set causing us to be there longer for no reason. Then the next morning, I woke up to my gel nails peeling off my toes. If you zoom into the photo I posted…you can see the gel lifting off my pinky toe and second toe. But I didn’t have time to call and argue with them about their poor work, I had to leave out of town for my daughters wedding. Needless to say…I will NEVER go back to that place. I just had an overall horrible experience. Will definitely NOT be back. And my kids all said the same thing…they were rushing just to make as much money as they can in a short amount of time. Absolutely disgusting display of customer service. If I’m spending $400…at least make our experience to where we want to come back…NEVER AGAIN!

This was the most spectacular service I’ve ever received in my life! I have never been treated with so much care and genuine kindness. The entire space and staff are perfectly prepared to help you relax and truly enjoy the experience. To my surprise, I was attended by a man this time — and he was even more precise and polished than anyone who has ever worked on my nails before. Absolutely outstanding!

I came here to get my nails done today. A gentleman done my nails. I do not remember his name. He was a bit younger maybe. The gentleman that did my nails he actually bent my nails as shown in the picture very strange. He also used the incorrect Nails. He used a bigger nail for my thin hands the nails look so big on my fingers. Not happy at all. He also seemed a bit rushed very annoyed

If I could give this place zero stars I would ! I asked and showed them a picture of what I wanted before they started . If you don’t know who to go to then I would highly recommend you stick to what you know . I was there for 3 hrs because they simply could not do the set that I wanted . The lady told me u could get a refund then when she returned she stated that they could not give me a return that they had a nail tech could fix my nails and he couldn’t either after an hour of him trying I finally accepted the fact that’ll have ugly nails for a few weeks ! What I got vs what I wanted