Mod~ Nail Salon & Studio Spa

I came to the studio they knew exactly what I needed done I have been here before and they've done a good job , but this time , I was treated like unimportance and just an extra nuisance. It didn't book me in right knowing that I needed 3 glue on nails , that's all I asked and then the rest of them could be done with gel as agreed.. The owner was here.He could have easily just glued those on cause.He's qualified to do so would have taken him maybe five minutes. But instead they shoot me away and acted like they didn't need my business.I will never, ever come back here again.Especially after i've been here before and treated them very well.

I went to Mod Salon for 14 years from the time I was 12. Unfortunately, on the day of a peaceful protest, they chose to put on their social media platforms how unfortunate it is that their clients had to hear the protests. I always loved every service I received here and I’m bummed I have to find somewhere else that doesn’t view people expressing their rights as “unfortunate.”

Absolute best salon I’ve ever been to. I have been going here for over a year and a half and each staff member has been incredible. I get massages, manicures, pedicures, and waxes done here. I stopped getting my nails done about 6 months ago but still come in as a treat because the services are just so nice. All the staff is great but Colleen, Julia, and Bora are my go to for nails. Bora is the only person I trust with my eyebrows too! Josie (I think I spelled that right) gives amazing massages as well.

I had previously gone to Mod Salon before they moved locations and really liked it here. Unfortunately, I had a bad experience today. I booked this appointment a month in advance for a gel manicure with complex nail art because I wanted something spooky and pretty for October. I came to the appointment and my nails were different lengths. She asked how I would like her to handle that and I asked if she could extend one of the nails, she said she did not really do that. No problem, I was happy to work around it and proceeded to show her the nail art inspiration, picture included. She proceeded to tell me that what I wanted was beyond her level of skill. That she could really only do lines or dots or simple designs. I then double checked with her verbally that I had, in fact, booked the appointment with the “complex nail art” add on and she confirmed I did, but that again she could only do simple things. My question is then, why allow me to book a complex nail art appointment with someone who can’t do it? Maybe it is a system flaw in booking that allows it, but if that was the case, I booked it a month ago; it would have been nice to have gotten a call or something to tell me that that person could only do simple art or try to re-book me with Brooke, who Bora indicated is the person who works in the salon who can do complex nail art? I’m just incredibly disappointed because I get my nails done like once a year and was so excited about this since I had never gotten nail art and had a vision in mind. The only reason I am leaving 2 stars instead of 1 is that when I politely asked if I could go ahead and cancel the appointment in light of the news that she could not do what I was looking for and what I had booked, she was kind and apologetic and let me cancel on the spot no problem. I understand she may have been put in this position so I don’t want to blame her, but maybe management can prevent this problem for others in the future.

Had a pedicure today with Cassandra. Relaxing and fabulous at the same time. Highly recommend! Super nice person, too.