Appalachian Nails & Co

My first ever experience with this business was amazing 5/5 stars. But I went Saturday 8/2/25 to get my nails done and had a terrible experience. It seemed like everything was being rushed even though there was only one other person getting her nails done (hers were soaking to get the old set off while mine were being done). The young lady was very sweet and redone the design until she thought it looked good, but the man was acting like I was bothering him by being there. My thumb nails are very obviously 2 different lengths. It’s only Monday and I’ve already had the gel polish peel off.

My mom and I visited this salon on Tuesday for gel manicures. Unfortunately, my experience was disappointing. My nails were done by the older woman, and the process was quite rough from the start. She filed down my natural nails excessively using a dremel, leaving them paper thin. While cleaning up my cuticles , she cut me three times in total causing bleeding without acknowledging it at all. The gel application was also poorly done. Aside from the top coat, the polish wasn’t properly cured, causing it to remain liquid and begin peeling and leaking the very same day. It’s now only been one day, and my nails already look and feel terrible. My mom had a somewhat better experience with the younger technician, no dremel and no cuts but her gel polish is already chipping as well. Overall, we were both really disappointed with the quality and outcome of the service spending far too much money for a bad service.

I want to rate this place better because Tanya did an awesome job on my nails and didn't seem to mind that I didn't want to talk that much. She was patient with me tending to my son and my nails still turned out awesome. She also took off my mom's nails and was polite despite the situation occuring. But sadly due to the horrible customer service of the (co?) owners daughter I'm rating this experience as bad. I wish I'd caught her name. So, instead of just taking my mom's nails back off like she asked bc they didn't fit she droned on about cutting two of my moms fingers and started catching an attitude and yelling at us when we told her to just take the nails off and implied she should just stop talking about it. "I've been doing nails for 15 years!" Okay? And you still did a terrible job, how sad is that? Just because you've been doing it a long time doesn't mean you're good at it. She even ruined one of my mom's natural finger nails it has scabs on it from being over filed, which my mom told her it was hurting and she didn't care. This woman argued with my mom's every request to do whatever she wanted instead of what my mom, her customer, requested. And my mom isn't confrontational and didn't want to ruin our day, so she didn't just call it quits at the first sign of trouble. To the daughter in question: How hard is it to just take accountability? Just say "My bad, I'll fix it". You don't have to keep talking, it will be your undoing I promise you. I will never go back to this place and will tell everyone I know considering this place to avoid it, which is such a shame because Tanya did such a great job. But the horrible service my mom got just ruined the experience completely. I'm sure she'd make a million excuses for her behavior and say "Good I don't want your business anyway!" bc that's exactly the type of person she seems like.

Stop by this cute little shop to get a pedicure. It exceeded all my expectations. Kim did my pedicure and it was the best one I ever gotten. Would leave 10 stars if I could

I haven’t had my nails done in Boone since 2019 so I’ve been pretty skeptical about where to go for sns and I heard good things about Appalachian nails (and I had a coupon so why not). I was super satisfied with the work. Lisa was so thorough with every step. Making sure I was happy with length, shape, color, and design. I will definitely be going back. Thanks Lisa!