Allure Nail Lounge

I don't know why my phone says Dorian this is Rebecca. My daughter is getting married on the 15th at BeauChéne, so I decided to get a manicure . My dress is royal blue , my jewelry is white gold , and the bridesmaid dresses are black . I had never gotten a manicure in my life, and Windy did a spectacular job. I was extremely impressed and have never been so pampered in my life. I have always been a tomboy to the max. I don't wear makeup, I don't get my hair done, and before I had kids, I had never held a baby! I will definitely be back to get pampered and a pedicure. I also got my eyebrows waxed and they look awesome😁. 25 years ago I had a very bad experience getting my eyebrows done because they chopped the ends of my eyebrows off and they never grew back the same. I will definitely be back for more and different services!

I’ve given this place multiple chances and I am still disappointed. I have natural nails and I typically get gel polish. Although the atmosphere is pleasant and the technicians generally appear friendly, it doesn’t make up for bad manicures and way over-priced services that don’t match the value received. Three weeks ago I splurged and got the new Cat eye polish with nail art. The technician was excited to try out new designs but failed to tell me how much each of her creative add-ons would cost. Buyer beware I guess. They looked pretty enough, but the way the technician thin out the coats of polish left my nails vulnerable to breakage. I also had the problem of jagged edges snagging my hair and clothes. Two weeks after getting my nails done for a whopping $60 (double what I paid in Europe) my right index fingernail breaks so deep into the nail bed that it bled. Less than a week ago I came in to get French color change and a nail repair for my right index which split deep into the midline. I watched as the technician put a VERY thin coat of polish on. I prayed that I wouldn’t experience another break. Unfortunately it happened again on my left index. I went back to the shop to speak with a manager only be told that the manager isn’t in and they don’t have a single manager on duty to speak with me. I was told to leave a message. After leaving a message and my phone number the receptionist informed me that the manager would “probably” call me back. I’m attaching photos of my poorly polished gel French manicure.

I am extremely disappointed in my nails at the beginning. My nails pointed to the sky, not the shape or length I asked for, way too short and lumpy, and lastly completely misshaped. We called before hand asking if they had room for a fill and new set in about 30 minutes was told yes then made to sit for an hour before even starting me and got about a 1/3 of the way done with me before my friend was started on. I told showed her a photo and told her multiple times things i wanted fixed and finally just got tired of explaining again and again. Afterwards the manager? I am assuming checked in with me and told me to come back to get the redone by someone else. I was informed my nail tech “did not speak English” I was blown away because never once was I told this beforehand or was anyone with her to explain what I was looking for. She spoke so quiet I had to say what 4 times before she just got frustrated and would stop speaking. She talked on the phone the whole time I was being serviced. We came back 2 days later to get them fixed, she was annoyed with me the whole time we were there. We sat for another 30 minutes before being helping which was fine since they told us not to make an appt and to just come in. We were informed she would redo them and that the manager was not there so we could not have someone else do them. The front desk informed us the reason they were horrible is due to her “not speaking a lot of english” again. She took her time but barely spoke to me and got snippy and rude with me when asking again for her to fix things. At one point arguing with me in regard to what length I wanted. Once I showed her that again the tip she put on was making my nails point up she said that’s just how my nail is (a good nail tech can see that and work around it making it look nice as I have had my nails done many times and never had an issue) I am more happy with the new set but still see quite a few problems so I would skip this salon next time I am back in town.

The ladies were wonderful at squeezing us in this weekend for a full set. They even added some razzle dazzle. It's a bit quiet in there for such a busy place, but it works for us.

Very disappointed with my service and “management”. I had a terrible experience at this salon today. I came in for a simple service and left completely dissatisfied with both the quality of the work and how the situation was handled. When I expressed my concerns respectfully and asked for the work to be corrected, the technician who had done my nails was willing to fix them. Unfortunately, the owner’s daughter—who claimed to be the manager—refused to allow anyone to make it right. Instead of focusing on customer satisfaction, she made it clear that my request wouldn’t be honored simply because I stood up for myself and the standard of service I expect. It’s disappointing to see that professionalism and accountability aren’t valued here. I would not recommend this salon to anyone who expects quality work or respectful treatment when issues arise. “Owner’s daughter”/ management couldn’t even “manage” her emotions. Business should be business. Remove your emotions from all business transactions in the future.