Gloss & Feathers (Nails. Lashes. Wax.)

Visited this salon for the first time for a full set 5/22! Was so excited to get some new nails for the first time since having my baby. They absolutely did not disappoint. Front desk staff are very friendly and conversational. I had Andrew do my nails for me. We did coffin shaped acrylic nails with dip powder. Nude pink with white pearl chrome over the top. I was able to show him a reference photo for the type of chrome I wanted and he knew exactly which one to pick! He did a great job and really took his time to make sure it looked perfect and was nice and smooth.

I love going to this salon! Everyone is so kind!! I recently went here after scheduling an appt. online which can be unpredictable. They asked me to reschedule for the next day since they got booked up, but within 10 minutes they called back and were able to get me in 30 minutes later. I had no issue with this but they were so kind and apologetic when I arrived. They did not rush at all as I anticipated with them being busy, instead they took their time and made my nails look absolutely beautiful.

Visited for my first time today as a walk-in and was serviced by a lovely nail technician, Vanna. She did an excellent job with a hard gel refill and repair from a different salon. She was reassuring and cordial throughout the visit, and I was very satisfied with the results of my manicure. I plan to return back for my next nail appointment and would recommend Vanna and the salon to others.

DO NOT GO HERE UNLESS YOU WANT A SEVERE NAIL INFECTION. I have to post a new review as some may miss my previous edit on my old review. I got my nails done at gloss and feathers on two separate occasions, once in February 2024 and once on Mother’s Day, and developed a nail infection after BOTH appointments a few days later (in February, my finger got infected, in May my toe got infected). I have never had a nail infection in my life. And instead of gloss and feathers taking accountability, they tried to frame my review as if I said I went there with an existing nail infection. This is 100% NOT true. I have NEVER, EVER had a nail infection prior to getting my nails done at Gloss and Feathers. I have already filed a complaint with the state board (and I submitted proof of the ER doctor stating this is from a nail salon). My biggest regret is giving them another chance after they gave me a nail infection on my finger back in February. I went back on Mother’s Day because they’re a minute away from me and no other salons had availability that day, and I just wanted to spend my first Mother’s Day getting pampered. Instead I got a severe toe nail infection days after my appointment with them, that’s now cost me literal thousands in urgent care and emergency room visits due to the pain and the severity of the infection. I had a fever so high (103.4) that I had to go to the emergency room, and my medical records from that visit state that this infection (that caused the fever) is FROM A NAIL SALON. Unlike Gloss and Feathers tried to claim that I had it before I came in. The ER doctors literally said this is only something that could’ve happened from a nail salon. I don’t do my nails at home, the only people who have touched my nails since I moved to Arizona are Gloss and Feathers. Also, in their reply to me, you’ll notice they said that they don’t service people with infections. Yet they’re simultaneously accusing me of coming in with an infection. IF that was the case (it 100% is NOT, I did NOT have a nail infection prior to my appointments with them) how were they not able to recognize the infection and refuse service? The only answer is: the nail infection didn’t exist. Because if it DID exist (and it did NOT), they’re admitting that their techs don’t know how to recognize nail infections and therefore, won’t refuse service for an infection, which is extremely dangerous for all clients, OR that their nail techs DID recognize an infection on my nail that day (they didn’t) and they still proceeded with the service and chose money over client safety and proper infection control. Regardless of how they frame it, with the truth or their lie, all versions are HORRIBLE and NEGLIGENT on their part. But the TRUE version is that I got a nail infection FROM THEM. I did NOT go in with a nail infection, because I have never had an infected nail prior to becoming a client of theirs. In my first review, all I wanted them to do was take accountability and apologize. But no, they chose to lie and now, when I recover from the horrific pain I’m in I unfortunately have to see to it that they go out of business so no one else suffers like this. The pain I am in is insane. And I didn’t get as much as a “we’re sorry” from them. They could’ve rectified this and they chose not to and that is why I’m going scorched earth on them. Enjoy the absolutely horrific pictures of my infected nails courtesy of Gloss and Feathers :)

I loved my gel pedicure and manicure with Leanne! She is so friendly and smart. She knew exactly what I needed and went out of her way to be gentle and precise. She was careful to not get any polish on my cuticles, without me even having to ask. I will be back to see Leanne! Thanks doll!