Milano Nail Spa Madison

I visited Milanos Nail Spa for the first time during their 1-year anniversary and opted for The Star Pedicure. Lindsay was my pedicurist, and the actual pedicure experience was pleasant, no complaints there. However, as that day went on and a day or two later, I realized I wasn’t happy with how my toes looked. At first, I thought it might’ve been the color I chose, but the real issue seemed to be that no top coat was applied. The polish looked dull and flat, lacking that finished shine I expected. On top of that, the more I looked, the more I noticed how uneven my toenails were shaped. I really wanted to love this place, especially for a special occasion, but the final result just didn’t meet expectations. Hoping for more attention to detail next time.

I'm so sad about my results. I really want to like this place because it's by my house but my nails aren't the shape I wanted. They bulge at the end. They're see thru. It was $95.. and they look awful. I'm so devastated.💔 pictures taken right outside the salon. UPDATE:: they're chipping really bad after just a week. Truly disappointed. UPDATE #2:: They reached out to me and when I went back in they fixed my nails! The customer service is truly unmatched. They were very apologetic and I never felt judged for being back in there to get my nails fixed. They wouldn't take my money when I tried paying as they stated they'll fix anything within the 7 day window. I still tipped my lady and left there happy! THANK YOU!

This was my first time getting my nails done in a while and it was well worth it! This place was super cute and super friendly. I went with a friend for her birthday, and they set it up so we could sit next to each other. Hannah was my nail tech and she definitely has some skill. It’s a cute place and I’d definitely go back!

So my friend here wanted a sharp bat design with a cat eye tip and got a cartoony bat that more resembles a cat. The design that was requested is popular online and was even on the salon's slideshow, so we really thought it was within this salon's capability. Unfortunately, her tech only looked at the reference image once and then decided to add eyes on to it without consulting her about the decision. We went in today since one of her nails popped off and we asked if we could get the design fixed as well. They insisted it would be too expensive and to wait 7 days instead and get a whole new set. We told them she starts a new job in a few days and they insisted again saying they'll be better for Halloween. Okay. We felt really dismissed, but we're not ones for confrontation so we just paid for the repair and left. The repair shows the glaring mistakes from the initial visit like left over gel and wrong shaped nails, which it is what it is. ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

None of cuticles been cleaned or trimmed. Worse manicure and pedicure I ever got. Very disappointed. I don’t see very well so didn’t notice it there, but looked closer once I got home. Look at those pictures. Is that type of service people should pay $150? That’s insane