Universal Nails Auburn

⭐⭐⭐⭐⭐ 5/5 The vibe is always there! Kim is such a sweet lady, and honestly, anyone who does your nails here does an amazing job. I’ve been a loyal customer for just over two years, and I’ve left satisfied every single time. I always walk out feeling refreshed, relaxed, and taken care of. The salon itself is very clean, organized, and professional — you can tell they take pride in their work and their space. If you’re ever looking for a new salon, I highly recommend Universal.

This is a top notch nail spa! Attention to detail and care for my feet and nails was outstanding. Techs were professional. Friendly and do great work! Amy is a pedi master and Ron was brilliant with my nails. See you soon cause im coming back as a regular client 🥰

I’ve been coming here since 2021, and I really used to enjoy being one of Kim’s clients. She was always so polite, especially when it came to the whole language thing never speaking another language in front of me out of respect. It was professional, and I appreciated that. On top of that, her work was always amazing she went above and beyond and consistently exceeded my expectations. And I always made sure to tip her generously over 25%, which, for someone on a teacher’s salary, isn’t exactly easy! But I wanted to show my appreciation for the quality of service. Now, since Kim (the owner) decided to stop doing nails herself and just manage the store, the entire experience has been downhill. I’ve been treated terribly by the other staff. I’ve been cut, insulted, and downright disrespected more times than I can count. I speak five languages, and I know how rude it is to talk in a language someone else can’t understand, but apparently, that’s been happening more and more here. Last time I was there, I got cut on my wrist by the automatic nail filler, and they didn’t even care. I tell them I get coupons through my texts, and they act like I’m bothering them. I always bring a picture of what I want, but I end up settling for whatever the technician can barely do because they don’t know how to actually execute what I ask for. Like the girl who didn’t even know how to do ombré. How is that possible?! Today I saw Tom. I showed him the picture I wanted, and he kept showing me my nails and telling me how “good” they looked, but they were so off. They were thick, uneven, and just… wrong. I even had Kim look at them, and she just said, “It’s pretty.” She didn’t even try to make it right. I was so disappointed. And I HATE that I can’t tip them properly because I don’t even feel like they deserve it. I’ve always believed in blessing people who are doing their best, but at this point, I feel like I’m wasting my money. I can’t even afford to spend on nails that look this bad, and they can’t even paint them right. I showed Kim the mess tip paint all over my nails and asked her to fix it, and she just said, “That’s okay, leave it.” Leave it?! It’s honestly frustrating because I’m paying for a service that I’m not getting anymore. Look at the picture I showed them, and look at the nails they gave me. It’s just not what it used to be. I’m done.

Danny did my nails today, and did an amazing job! Very attentive to the shape I like and making sure they came out perfect. I always love to come see him. Highly recommend! Dipping powder in color 324 (if I remember right).

AMAZING!!!! Ron is seriously the best nail tech here! He did my nails so patiently, so well, overall please let him know I'm extremely satisfied! Thank you Ron!!! 😍😍😍 He followed what I wanted really well!