Spa at the Del Monte

Thank you, Paula Cooper, for making me feel heard, seen, and genuinely validated. I visited the spa for the first time on Monday, November 17th for a gel manicure, and unfortunately, the polish on my right thumb chipped in less than seven days. After two unreturned phone calls, I stopped by the spa to request a redo or refund. Leah at the front desk was very respectful and showed real concern about my issue. She assured me that Paula would follow up since she wasn’t available to see me at that moment. Later that day, Paula reached out and graciously offered to redo the nail for me. Unfortunately, I didn’t have availability that day, so she kindly offered to send me a gift certificate for future use. She also asked if I could share the call logs and a photo of the chipped nail so she could use it as a teaching opportunity for the manicurist and follow up with her tech support about why my calls didn’t register on their end. I’ll definitely return and will be recommending Spa Del Monte to my friends.

If i could rate them zero stars i would. All they care about is taking money from people. They charged me for a no show appointment because I couldn't come anymore because my daughter was sick. I did call to let them know that morning. I found someone to take my spot and get a massage that day so they still made money on that time slot and had someone come in to get a massage. They are shady and the manager Amy is not helpful and super defensive and argumentative of "their policy". Would never recommend going there, there's so many better places to get a massage around the rochester area. I would've never scheduled here myself in the first place but the appointment was made for me as a gift. I've been here in the past and their massages are mediocre and overpriced.

I highly recommend this place! I absolutely enjoyed my massage, and as I write this, I'm having the most wonderful pedicure. I just wish I had arrived earlier than planned so I could have enjoyed the sauna, which would have been fantastic!

Overpriced for what it is. Staff is also very rude and pretentious. I would highly recommend the spa at the lakehouse in Canadaguia over this place if you are looking for a nice place in Rochester, which I’ve had very pleasant experiences with and the vicinity is much nicer, relaxing, and significantly cleaner. Can’t emphasize the clean part enough.

Spent 2 and 1/2 hours trying to book an appointment for my wife. Finally got through after emails and multiple calls. Very limited bookings available. There weren't many options for back-to-back spa treatments. The massage was quite lackluster, according to my wife. The facility is great. Atmosphere is great. Estheticians were great. But it could use some work.