Nail Pro & Spa
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β¨Discover Nail Pro & Spa: Your Hadley Destination for Nail Care
Welcome to Nail Pro & Spa in Hadley, Massachusetts, where we are dedicated to providing a serene escape where beauty and relaxation converge. Conveniently situated, we aim to be your premier destination for exceptional nail care in the local community. Our salon is built on the philosophy of creating a welcoming environment where every client can unwind and leave feeling refreshed and confident. We strive to be known for our commitment to quality service and a truly enjoyable experience, making us a hopeful choice for those seeking a touch of pampering.
At Nail Pro & Spa, we offer a comprehensive menu of services designed to cater to every nail care need. From classic manicures and rejuvenating pedicures to intricate gel and durable acrylic applications, our goal is to deliver beautiful, lasting results. We approach nail care with an emphasis on precision, artistry, and client satisfaction. While we continuously work to enhance every aspect of your visit, we are committed to maintaining a clean and inviting environment, striving for a professional and attentive service experience. We believe quality nail care should always be accompanied by a relaxing and comfortable atmosphere.
Your satisfaction is paramount to us at Nail Pro & Spa. We aim to provide a personalized experience, ensuring each client feels valued and heard. From the moment you step through our doors, our team strives to deliver a service that not only meets but hopes to exceed your expectations. We invite you to experience a moment of tranquility and walk out with perfectly polished, beautiful nails, feeling renewed and ready to conquer your day.
283 words analysis Verified Insights
πOpening Hours
ClosedToday (Thursday)
10:00β―AMβββ7:00β―PM
πAI Review Insights
Based on the five most helpful Google reviews for Nail Pro & Spa, the overall customer feedback is overwhelmingly negative, highlighting significant concerns across multiple aspects of the salon's operations. The reviews consistently point to issues with service quality, staff professionalism, and basic technical expertise.
βStrengths
- β’None discernible based on the featured Google reviews.
!Notes
- β’Significant improvement needed in technical skill and training for all technicians across all services (manicures, pedicures, gel, acrylic).
- β’Enhanced adherence to fundamental hygiene practices and cleanliness protocols.
- β’Major overhaul in customer service and staff professionalism, including respectful client communication and honoring client preferences.
- β’Focus on quality assurance to prevent issues like uneven filing, bubbling polish, and short-lived services.
Quality Metrics
βCustomer Experience
Tatianna Starr
2025-09-19Went in today for a deluxe pedicure and my goodness. I will never return to this place! The guy that did my nails didnβt even take off all of my previous nail color (neon pink) and just painted over the old color with the color I chose today (sunflower yellow) soooo you can see the pink completely underneath. He cut my toenails on the right foot but not the left and the ones that he did cut, he cut incorrectly so a part of my nail was sharp and digging into my toe. Horrible service, overpriced, and he completely rushed through the entire thing. Would give negative stars if I could!
Cristina Maldonado
2024-10-01The owner Huyn was super unprofessional. I called After Getting a Getting an almond shaped full set, asking them if they could fix it because the length of my nails were uneven and was told to come in the following day to get them fixed. I have been going here for years and I have never been unsatisfied with my nails and the one time that I bring up that Iβm unhappy she decided to argue with me about needing to get a ruler every time I come in so that my nails can all be measured the same length it seemed like her husband was arguing with her about being mean, but she insisted to keep going So I left. (Even though she had already filed a couple of my nails down to no polish). Even though she had already filed a couple of my nails down I have always paid over $150+ for services when I go there and have even brought people along. So to be treated so poorly was a shame. I will not be coming back, and neither will my company. You have lost our service because you were unprofessional. As a business owner, why would you want your clients walking around with your work not 100%
Jael de Pardo
2025-08-19Worst manicure of my life. The guy didnβt even bother to clean my nails. He filed them unevenly, I had to show him so he could fix that twice. Then he painted them so there was a visible gap between my cuticle and the paint! These were gels and they lasted under a week. Both of the workers there acted like they did not want to work. I rarely write reviews but this needed to be said.
Vilmarie Sanchez
2023-12-06Customer service wasnβt the nicest. They had an issue when I kindly said I didnβt want the spa treatment when going in for pedicure and manicure. Gel polish wasnβt even fully dry and was bubbling. Told them repeatedly I didnβt want gel And they insisted on giving me gel so much so that they stopped mid scrubbing my nails to have me pay and charge me extra For the service I didnβt ask for. The nails were all crooked. I went back within days of getting them fixed. The guy proceeded to question what was wrong and I pointed everything out and they still βfixedβ two nails and threw regular nail polish over the gel. Never going back. Forgot to mention that the guy cut four of my cuticles when using the cuticle shaper thing
Cali P
2024-08-21Worst manicure i ever got in my entire life! The guy that did my nails clearly didn't know what he was doing and needs to go to school for training. The acrylic application was horrible ! Big waste of money now i have to go get my nails re done somewhere else and im almost too embarrassed to even go to another salon with my nails like this but if they ask I will gladly tell them who did it ! Do not recommend please save your money and time.
βLocal Guide FAQ
What services do you offer at Nail Pro & Spa?
We offer a wide range of nail care services, including classic manicures, rejuvenating pedicures, gel polish applications, and durable acrylic full sets and fills. Our goal is to provide comprehensive options for your beauty needs.
What are your operating hours?
Nail Pro & Spa is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
How do I book an appointment?
While we welcome walk-ins, we recommend calling us at (413) 387-0151 to book an appointment to ensure prompt service and availability, especially during peak hours.
What measures do you take to ensure cleanliness and hygiene?
We are committed to maintaining a clean and hygienic environment for all our clients. We strive to follow industry best practices for sanitation, including regular cleaning of stations and tools.
What is your policy if I am unsatisfied with my service?
We aim for every client to be satisfied with their service. If you have any concerns after your appointment, please contact us directly within 24-48 hours so we can understand the issue and discuss potential solutions.
Do you accept walk-ins, and what are typical wait times?
Yes, we do accept walk-ins. Wait times can vary depending on the day and time. For minimal waiting, we suggest calling ahead or booking an appointment.
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Other Salons in Hadley
Data provided by Google Maps
πLocation
331 Russell St, Hadley, MA 01035
View on Google MapsβQuick Contact
Phone
(413) 387-0151
Rating
2.9 (74 reviews)
πToday's Hours
Monday: 10:00β―AMβββ7:00β―PM
β Currently Closed
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