bijin salon & spa

Terrific experience, loved my deep tissue massage and the steam bath afterwards! My only feedback for improvement would be to switch to straws that aren't plastic- the plastic ones don't really contribute to the feel of a luxurious spa (microplastics don't make me feel healthy!) and I'd like to patronize a business was that truly feels sustainable in every other way that I experienced.

Just received a call from guest coordinator “CC”. She informed me that I missed an appointment about 30 minutes prior. I explained that I did not have that appointment on my calendar. Further, I explained that I received no text message confirmation nor a phone call confirming the appointment prior, as I have experienced with this company for nearly 5 years. “CC” explained that perhaps something was wrong with their “system”. Regardless, I apologized and asked for the stylist’s next available appointment. She explained that she had to charge me for the missed appointment. I was not happy about that. I then proceeded to explain that I have been a customer for nearly 5 years, and had no prior knowledge, nor proof that this supposed appointment existed and explained that while I was ok to schedule a new appointment, I was not happy about being charged for the missed appointment, esp since I do not believe it was my fault as I had no prior knowledge of the appointment that she “claims” was made. She then hemmed and hawed and made some weird, and clearly “irritated audible sounds”. Then she said “well I guess I can speak to my manager.” I said, “yes please do that”. Then, she said, “actually” I am going to hang up the phone and charge your card. So she did. And I disputed it and my credit card company immediately refunded the money. However, this “CC” was so rude, that I felt the need to leave a review. This place has a terrible local reputation, a reputation for being stuck up, arrogant, and over priced. I could go on and on with what others say, but I’ll focus on the extremely negative experience I had with “cc” today. The only reason I have gone to Bijin for so long is that there is one particular stylist who I like and am happy to give business to. However, me going to Bijin, stopped today. If you are new town, please do some research on your own and support another business that actually cares about its customers, rather than Bijin, which clearly does not. Update: 11/22/2025 - received an email with a response by owner posted to my review. As you can see below, it says “Thanks for your feedback. May we reach out to discuss?” As I don’t see an option on Google’s review platform to respond directly to that comments I am posting my response here: “Yes, I would be happy to discuss. You have all my information in your CRM. Call any time.”

I had my very first visit to the spa, and I couldn’t have asked for a better experience! Charmane was absolutely amazing—so kind, professional, and incredibly skilled. From the moment I arrived, she made me feel comfortable and at ease. Her massage was incredibly relaxing and exactly what I needed. I left feeling refreshed, rejuvenated, and already looking forward to my next visit. Highly recommend Charmane to anyone seeking a truly soothing and personalized spa experience!

I recently had the pleasure of getting a pedicure at this spa, and it was an incredible experience. From the moment I walked in, I felt welcomed. The front desk staff was so friendly and kind, greeting me with a warm smile and even giving me a tour of the facility. Jessica, my nail technician, was absolutely amazing!! She was incredibly thorough and took her time to ensure every detail was perfect. You can tell she genuinely cares about providing top-notch service. My toes have never looked better! I’ve had many pedicures in the past, but this was by far the best one I’ve ever had. Definitely book with Jessica and you won’t be disappointed.

Daniel gave the best massage of my life. Seriously. And I’ve had a lot of massages. Deep tissue. Then did the wonderful steam shower after. Amazing day with daughter.