Koi Nail and Spa (Palestine Texas)

Top shelf nails done just as I requested. By far the best place in town. Thanks for making my birthday an extremely memorable day

I am super new to the area and wanted to treat myself to a mani pedi after a long week. I searched reviews of local spots and thought I found the best salon around so I booked an appointment online for 10am. I received a text asking to come in at 8:30. I said the earliest I could get there would be 9ish because it’s Saturday and I have other things in my schedule. They insisted 8:30 so I moved some things around and got there at 8:38 and they weren’t even open yet? Strange. The place seemed clean and nice enough. Except for the fact they were streaming pigs being butchered on the big screen tv the entire time I was there!? Not exactly a spa experience but ummm okay. I also saw they offered complimentary beverages on the website yet I was never offered one. I am not one to complain so I just ordered the $59 pedicure, picked my colors and closed my eyes to relax. The spa pedicure was done well and the massage was relaxing. The trouble came when the gel (shellac) was applied and I realized they were quite bumpy? I’ve experienced that with powder but gel polish? Is it old is it the application? I don’t know but I give the guy the opportunity to fix it up because again I don’t like to be “that girl” making a stink or being picky. According to the reviews this place is excellent right? Well in my experience… definitely NOT. Then came the nails. I had gel polish which would literally dissolve with a soak yet… the dremel comes out!? He was gentle with it so again I chose to keep the peace surely the nails will turn out great right? There is a table placed across me at the pedicure chair that legit was so unstable I could barely put my hands down on it without it tipping over… annoying. As he’s painting again I see it looking super bumpy and there are whole sides of my nails with no paint!? Again holding faith it will be fixed… when he started lotioning my hands and literally scraping excess gel off of the sides of my nail off the skin I felt like I was going to explode. Surely this isn’t the level of quality this place boasts right!? I finally say hey this isn’t right this isn’t right and then I look down and notice one of my toe nails was literally trimmed into a triangle!? I honestly am like shaking typing this because I haven’t had a bad experience like this is literally years! Although he did offer to fix it and then just started deeming the hell out of my nails again… at that point I just said enough! I’m done! 2 hours I was there. 2 hours I can’t get back and he wants to dremel it down and what glob more paint in it? Pictures are of the “finished” nails For the price they are charging this was so ungodly bad I will NEVER be back. They did discount my service and I only paid for the pedicure… which feels like a crime in itself. My poor toe nail looks like a triangle… and they were at least polite which is why I’m giving 2 stars. But the actual service? Never again! The nail tech I believe was Jimmy. I’m just astonished I came in early to accommodate them and I get this!? Super disappointed.

I have NEVER had such a negative experience from a service oriented place of business. I requested a design on one of my nails and the nail techs laughed at me and made fun (not in English, of course). When I said I didn’t appreciate being laughed at, one of the employees (a young guy I’ve never seen before today) yelled at me and said that I wasn’t important enough for him to laugh at and that “he would give me something to cry about,” because they had been doing it for several minutes now and I was upset enough to tear up. My nail tech made an excuse for all of them, that “they weren’t even talking about me.” I said it was unacceptable, and even if they weren’t talking about me to begin with, how he just talked to me was not acceptable. She said he wasn’t talking about me. I have never been gaslighted by an entire business before in my life but I will NEVER be back again. Not one time did any of them apologize, even if it was a misunderstanding.

Not once but twice this has happen to me! This place has always been my go to but after this experience I will no longer go there. They charged me $60 for these.

They did an amazing job in my nails, but for toes it was a different story!! They left an air pocket on my big toe so it didn’t dry all the way. And after I’ve noticed the bubble I noticed on my other foot some of the polish was scraped off, and I wait until they tell me I’m all good to leave the chair so idk how the drying didn’t work? It was my first time for my toes and my third for my nails. They do amazing designs on nails it’s just the toes for me it was a bad experience.