QT Nails & Spa

QT nails is one of the best nail salons around the McHenry County area ♥️ Kevin has been doing my nails for almost 2 years now and he’s the only one I will see. The shaping and time he takes to do my nails is the best. I always leave very happy and go monthly for a refill. I would definitely recommend Kevin at QT nails ✨

Never had a manicure before, so I'm not entirely sure how good my word can be. Went Sunday with my boyfriend just cause why not? Greeted as we opened the door and got in right away. You get to pick your colors from an assortment of choices in one of their many books they have on display. Both of us got manicures and pedicures. My boyfriend's manicure and pedicure were done by Rachel. I'm, unfortunately, unable to remember who mine was done by, but he was a very nice man who made sure I was having a good time and put little flower designs on my nails just for fun. Was very attentive and outgoing, understanding what patterns and colors I wanted. Pedicures were relaxing, very professional, and done to a tee. Chairs are massaging and you get to control them, no matter the package you get. There are, I think, 5 different pedicure packages you get to choose from. Each have their own unique thing, and they don't break the bank. We got a package that included bath salts with the pedicures. Manicures were done almost within the blink of an eye and look fantastic. I didn't have an exact design in mind, but I knew the color I wanted and acrylics to stop myself from picking at things. The same man did my manicure. Again, with no design or pattern in mind, he just went at it. It turned out great. In total, I spent 289 for both services and the tip. 100 for my boyfriend's service. 140 for my service. 9 for the convenience fee. 20 for each person. Will probably be going again in a month or whenever these break.

So many things wrong I don’t know where to begin, but please stay tuned for the “managers” response to all of the issues. 1. Made an appointment for manis pedis at 3:00 on a Sunday for myself and 3 girls as we were leaving for vacation the next day. I received a phone call at 2:45 to confirm I was coming and I informed her that I may be 5 minutes late, she said no problem, take your time. I showed up only 2 minutes late (this will be important later) So they sat us all for pedicures and started on 2 of us while the other 2 remained waiting for another 30 minutes. I kid you not when I say I was done with my pedicure before they got started. 2. Was not pleased with my pedicure, felt very rushed, barely any massage and wanted to charge an extra $5 to use the cheese grater thing on my heels for the dead skin, I declined. It was definitely not relaxing at all. And I didn’t notice at first but both of my big toes were done very sloppy, with extra polish on my skin. 3. I picked a shade of pink for my no chip manicure and my toes were supposed to match, understand that the no chip polish may be a shade or so off from the regular polish, but not only were they many shades different, but I’m pretty sure my fingernail polish was not even the color I picked. When I compared it to the one I picked from their book it was different. So now I have 2 different shades of pink and neither of them is what I picked. 4. One of my girls also chose a shade of pink that was supposed to be the same on her fingers and toes, well since I was finished before every one, I walked over to check on her as the guy was applying blue polish to her fingers. So I asked if it was what she wanted and she said no, but she was ok with it so I let it go. 5. Refer to pictures of my daughter’s nails the day after we had them done to see how badly they chipped less than 24 hours later. Not sure if the polish was a bad, or old but for the amount of money spent they should have lasted longer than that. So, I asked who the manager was and pulled her aside to speak with her. My first question was why we started 30 minutes apart. She had the nerve to tell me that I came in late, I said yes 2 minutes late, and I told you I would be late and you said take your time. Then she just continued to make nonsense excuses for every other matter I brought up. Yes, she did offer to fix my sloppy nails and change the color that was wrong for one of the girls, but unfortunately I didn’t have time because we were leaving for vacation and had a tight schedule already. So then she offered me 10% off, I was like ok, that’s a sign of good faith and considering I spent $200 I would have been pleased with that. But no, no, no, it would have only been 10% off of my services, which would have been $6, so I told her to keep the $6 and I would never be coming back. Well, she then followed that up with that’s all I can do, I just the manager. So, I guess I’ll never be going back there again.

QT Nails is an amazing place to get your nails done, I recommend them to everyone. The entire staff is very well trained and are all super sweet people. Dana and Queen are sisters and they own it, and they are very dedicated to making sure all customers leave happy. All of the techs are open and willing to try any design you bring them, just show them a picture from your phone and they will do whatever they can to make your nails look as close as possible. They continuously monitor social media, such as Tiktok and Pinterest, and keep up with all of the current nail trends, constantly purchasing new products for customers to use. The color selection is amazing, they have two full walls full of colors, including plain polish, gel, and dip colors. Dana is always adding new services for the health of her customer's nails and skin, adding new collagen treatments for hands and adding several new pedicure packages. I recommend this place to everyone I know, I have been going for several years now and continue to go even after moving 40 minutes away - I usually make my appointments for a couple months at a time just to make sure I've got one.

Hanna is my go to girl here! She always does an amazing job, especially with getting all my nails the shape, size, and fun designs I’ve wanted in my 2+ years of coming here! Super clean salon and a making staff! Always recommend!