Magnolia's Natural Nail Care Clinic

Magnolia's is my favorite place to get my nails done. I drive over an hour for my appointments because they do such a superb job here.

I’ve been to Magnolia’s nail clinic twice. The pros are that it has a quiet and pleasant atmosphere. There are even signs asking patrons not to talk on their phones in the salon. It’s never crowded. The staff is polite and friendly. Their nail services are very affordable. The services are child-friendly. They also avoid the use of UV lights, and use electric fans for drying nails. They definitely offer a healthy alternative to traditional manicures and pedicures. The cons, however, are that the manicures are mediocre. They take longer to dry and they look the same way that they would if you were to just paint your nails at home. Be mindful that they do not use fake nails, gel nails, acrylic, epoxy, dip powder or dazzle dry. They only work on your naturally-grown nails, and manicures don’t last as long. The polish will last for about 5 days before it starts to chip, so if you like to get your nails painted biweekly, you might not like the durability of these manicures. Also, their website states that they prefer that you call to schedule an appointment at their nail clinic instead of walking in, but they never answer their phones. I tried to call them multiple times to schedule a pedicure, but could not reach an employee to schedule an appointment.

My mom and I have been coming here for five years and there is no one else we will let touch our nails. We found Magnolia when looking for somewhere that didn't use jets after my mom suffered recurring nail infections at other salons. Their commitment to cleanliness has never wavered, and just as importantly, they are very skilled at handling ingrown toenails and other issues like split nails. They literally keep my mom out of the podiatrist's office. Pedicures are never rushed and they don't move to polishing until they're sure they're addressed anything that could cause pain between visits. We love their ILNP polish line as the colors are vibrant and long-lasting. The salon is always quiet and relaxing, with music playing in the background and cell phone use discouraged. When we have to leave a message, someone always calls us back, and everyone there is very helpful and kind.

There are many positives at this salon, first of all my technician, Monica, is superb at her job and caring, I give her 10 stars. The place is very clean with pleasant decor, 5 stars. However, there are not so great things. The pedicure chairs are very upright without a give and force your knees to bend quite a bit. This was particularly uncomfortable for me because I am recovering from a back injury, but even if I wasn't, I would like to be able to lean back or have a deeper chair to really relax. At check out there was a sign that 3.99% is added to the charge on a credit card, and it's the same if you use a debit card. I would have liked to known that at booking so I could bring cash. And lastly, there's a tip share policy, which I'm not crazy about because the tip amount is customers choice, based on the quality of the service and serves to reward a great service. A higher salary is the way to reward all your employees by the employer, not tip share.

The management of this place is quite possibly the worst I have ever seen. I really liked Emily (who is no longer here - good for her for escaping) so I put up with it, from the fact that they almost never answer the phone (which will be clear as you hear the phone ring off the hook the entire time you’re there) to the numerous times she would be “double booked” when I showed up, leaving the two customers to awkwardly decide who gets the appointment. It is obvious from the other reviews that this is an ongoing issue for them with no end in sight. Today was the final straw, as I showed up for a pedicure appointment with Emily only to discover she doesn’t work at this salon any longer and they had accidentally booked it with a different Emily. Okay fine, whatever. Except they then told me that this Emily was ALSO double booked! It’s so unbelievable it’s almost funny - or at least it would be if I hadn’t booked a babysitter for this pedicure and will still be stuck paying her for absolutely nothing. A very kind and apologetic nail tech offered to do my pedicure for free, but at that point I was just absolutely done. Every time something like this happens they blame it on a “new scheduling system” but this has been going over for well over a year and it’s clear from the reviews that I’m not the only one. Sadly, I cannot recommend this place until they manage to do what every other salon in the nation has already done by (1) hiring an actual receptionist and (2) figuring out how to use a scheduling program.