✨ Featured Salon

City Nails & Spa

β˜…3.8(78)
Closed
πŸ“Oakley, California
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✨Welcome to City Nails & Spa in Oakley

Conveniently located in the heart of Oakley, City Nails & Spa offers a dedicated haven for all your nail care desires. We strive to be a welcoming destination for residents seeking quality service and artistic expression for their hands and feet. While our reputation is built on years of serving the community, we continuously work to refine our services, aiming to make every client's visit a moment of relaxation and satisfaction. Our commitment to providing accessible, top-tier nail artistry right in your neighborhood ensures a refreshing escape from the everyday.

We pride ourselves on offering a comprehensive menu of services, including meticulous full sets, rejuvenating manicures, and luxurious pedicures often highlighted by deeply relaxing foot massages. Our approach combines aesthetic excellence with a strong emphasis on nail health. We recognize the paramount importance of cleanliness, implementing thorough sanitization protocols for all tools and stations. Our professional team is dedicated to precision and care in every treatment, aiming to deliver not just beautiful nails, but a consistently pleasant and hygienic salon experience.

At City Nails & Spa, your complete satisfaction is our highest priority. We are committed to ensuring every visit is a seamless and enjoyable journey, from the moment you arrive to the final touch. Clients can expect attentive service, a focus on achieving their desired look, and a welcoming environment. We dedicate ourselves to listening to your needs, ensuring you leave feeling pampered, refreshed, and delighted with your perfectly polished nails.

287 words analysis Verified Insights

πŸ•Opening Hours

Closed

Today (Tuesday)

9:30β€―AM – 7:00β€―PM

Monday9:30β€―AM – 7:00β€―PM
Tuesday9:30β€―AM – 7:00β€―PM
Wednesday9:30β€―AM – 7:00β€―PM
Thursday9:30β€―AM – 7:00β€―PM
Friday9:30β€―AM – 7:00β€―PM
Saturday9:00β€―AM – 7:00β€―PM
Sunday10:00β€―AM – 5:00β€―PM

πŸ“ŠAI Review Insights

Based on Google's featured customer reviews, sentiment for City Nails & Spa is highly mixed, leaning negative due to several significant concerns. While some clients praise specific services and affordability, recurrent issues with hygiene, customer service, and appointment management are highlighted.

Sentimentnegative
ConfidenceHigh (AI Verified)

βœ“Strengths

  • β€’Specific technicians are highly skilled in services like full sets and relaxing foot massages.
  • β€’Pricing is generally considered affordable by customers.
  • β€’Some clients have reported a clean environment and good initial service quality.

!Notes

  • β€’Implement and strictly enforce comprehensive hygiene protocols to prevent health concerns like nail fungus.
  • β€’Significantly improve customer service and professionalism, including clearer refund policies and respectful client interactions.
  • β€’Optimize appointment scheduling and walk-in management to reduce wait times and avoid frustrating existing clients.
  • β€’Ensure consistent service quality and positive customer experiences across all staff members.

Quality Metrics

Cleanliness2/5
Service Quality2/5
Value4/5
Staff Friendliness1/5
Expertise3/5
Wait Times2/5
Atmosphere2/5

⭐Customer Experience

Rating3.8 / 5
Reviews78
πŸ‘€

Kristin Casey

2024-11-26
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First time visit. Ana did an amazing job on my nails. I had a full set done she did a wonderful job, they came out perfectly! The salon is very clean and I watched them sanitize everything after use and prices are affordable. I highly recommend this nail salon.

πŸ‘€

Tee Logan

2024-05-30
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Horrible experience after coming here for 13 years a new older employee botched my daughter’s and I eyebrows and refuse to give a refund. After being told to come back the next day the person in charge of the refund which is wonderful, Tina, was still not at the salon at the time they said she would be there. I still have not received a refund for the poor work and customer serviceI. The older technician did not wear a mask and was spitting on my face while talking over me, during my session! Scary, disgusting and very unsanitary!

πŸ‘€

Gabriella Twigg

2024-02-06
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This is a warning for anyone who goes here. The workers are the most excellent and do well on their sets. After going and getting fills for a few months, I noticed I got nail fungus when I brought it up to them they took set off and redid them because supposedly that helps. While getting them done, I noticed an older man getting his toenails done and didn't think anything of it until he called his wife, and I heard them talking about how he had fungus. I looked at the bowl, and they had no cover. Then, when he left, they rinsed it down with water, and let the next customer sit there!! After seeing this, I decided I would never return, but that isn't even the end. A few weeks later, my friend did my nails, and it took us 30 minutes to take the acrylic off my thumb because they used MMA. Methyl methacrylate, or MMA, is used as cement in dentistry, orthopedic surgery, and ophthalmology. MMA exposure has been linked to adverse health effects, including dermal toxicity and respiratory tract effects; it caused deterioration of nail plates, nail dislocation, and allergic dermatitis in both customers and nail technicians. It is also illegal to use in California.

πŸ‘€

Keturah H

2022-03-08
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Very dissapointed and I walked out after the owner who sits in the front refused to do my nails because she took in a walk in while I was getting my pedi done. Initially she refused the walk in saying she had no time but her and the pedi tech conversed in another language and they took her. The nail tech who did my pedi was also shocked and gestured her to serve me when i explained my nail appt was with the other lady and I didnt want to go over to the other techs station. so i know she was wrong..I was willing to even wait a few, told her I liked her the last time which is why i made a f/up appt with her, and my nail tech I liked was too far in my old home town..she told me the lady was good and If I like her i can make an appt with her next time. I was offended, explained wasnt wanting to try yet another person after already trying her and liking her..i was more soo ofended especially when she ordered me to sit in the other tecs chair. I asked to pay for my pedi and walked out and thankfully found another local place eith excellent customer service!

πŸ‘€

Jemellee Manaoat

2018-07-28
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I have visited this place a few times and they were ok. I rarely had a long wait. The manicure and pedicures were always good. Loved getting my pedi here because the foot massage was great and so relaxing. The thing I disliked about this place was that they don’t like to turn people away so people end up waiting sometimes or they do a rush job on you. Like when I needed my eyebrows done. They completely gave me a line on my eyebrows as if it was shave off but not on purpose. They could have just admit that they made a mistake but instead they talk about you in their native language, very unprofessional and rude. I do not recommend this place if you do not have an appointment!

❓Local Guide FAQ

What services does City Nails & Spa offer?

City Nails & Spa provides a comprehensive range of nail care services, including full sets, fills, manicures, pedicures, and rejuvenating foot massages. We also offer eyebrow services.

How does City Nails & Spa ensure a clean and hygienic environment?

We prioritize cleanliness and hygiene by implementing thorough sanitization protocols for all tools and stations after each use. We are committed to maintaining a clean and safe environment for all our clients.

How can I book an appointment or do you accept walk-ins?

We recommend booking an appointment to ensure you receive timely service and to minimize any potential wait times. While we do accept walk-ins, availability may vary, and appointments are always preferred for a seamless experience.

What is the general pricing for your services?

City Nails & Spa aims to offer competitive and affordable pricing for all our services. For specific pricing details on the service you're interested in, we encourage you to call us directly at (925) 625-7439.

What are some of City Nails & Spa's specialties?

Our clients frequently highlight our expertise in delivering excellent full sets and providing exceptionally relaxing foot massages as part of our pedicure services.

What should I do if I have a concern or feedback about my visit?

We are committed to client satisfaction. If you have any concerns or feedback regarding your experience at City Nails & Spa, please speak directly with the salon management during your visit or call us at (925) 625-7439 so we can address it promptly.

Data provided by Google Maps

πŸ“Location

2039 Main St, Oakley, CA 94561

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Quick Contact

πŸ“ž

Phone

(925) 625-7439

⭐

Rating

3.8 (78 reviews)

πŸ•Today's Hours

Monday: 9:30β€―AM – 7:00β€―PM

βœ— Currently Closed

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