Papillon Lounge & Nails

This nail salon is great! It’s clean & welcoming. Hannah & Tam are amazing!!! I have a good experience every time. I’m always getting compliments on my nails. Tam gives the perfect pedicure. Hannah is very creative I will ask her for a color or style it will come out looking better than I imagined.

I used to love coming here. This time was different. First I wanted a mani pedi but when I sat down to get my pedicure and showed the lady the photo I wanted, she said they couldn’t do it if it wasn’t gel. I said I didn’t want gel and they said wouldn’t do a French tip then. Odd if you ask me but okay. So I said okay I wouldn’t get a pedicure. From then on I felt so uncomfortable. I felt like the lady doing my nails was talking about and laughing at me. She made a comment after she touched my hands that I must be hot and that my hands were sweaty and she wouldn’t look at me basically the whole time. She also said that what I had on my nails wasn’t builder gel, it was regular gel. I said that was weird because I got them done there last time and was charged for builder gel. She then walked it back and said “oh no it must be builder gel then”. Very odd. So then she finishes and I go to pay and they were trying to charge me $75. The fill was $45. The French was an extra $10. All fine. What is the extra $20 for? When I asked, I was told that she removed my cuticles (you can see from the photo below how well that was done) that was an extra $5 according to the menu. So then we are still missing $15? She said it was because I had long nails. You can see from the photo that my nails, while half an inch or so above my nail bed, are not that long. She didn’t even have to shape them or anything because I was just there two weeks before and none of them were broken or cracked. I felt very uncomfortable and taken advantage of. I was a loyal customer, even referring many friends there but now I’m not sure I’ll be back.

10/10 Shayla is so amazing! She is extremely talented and does some really cool designs. I would recommend her to anyone looking for a great nail tech!

The issue I had today was that I had my 22 year old granddaughter with Down Syndrome with me. It was our second visit, first visit was great. Today the helped me right away and had her sit to wait for gel manicure. No one said anything to her. I got upset and was ready to stop my pedicure when they finally went over and gave her the color chart. Two other customers saw this also and were empathetic. We also had appointments. I will not be back. I really thought they would discount her service due to the rudeness Seriously they acted like she had an illness and didn’t want to catch anything. I am a heartbroken grandmother today. I hope you instructed your workers that all types of people matter. Thank you

I had an excellent experience at this nail salon! It was my first time here, and a friend had recommended it to me a while ago. I’ve tried multiple different places in Brea, Placentia, and La Habra, and this is definitely one of the best for getting your nails done. I wouldn’t say it’s pricey; the prices are reasonable depending on what you choose to get done. In my case, I opted for a full new acrylic set. Christina also did chrome on my nails, and we selected some accessories for the design. I absolutely love how it turned out! I couldn't be happier with the service, and I'll definitely be back!